Why Was My License or Credentialing Document Rejected?
Overview
Having your license or credentialing document rejected can delay your ability to bid on shifts, but the issue is often simple to resolve. This article outlines the common reasons for rejection and the steps you can take to fix the issue quickly.
Common Reasons for Document Rejection
- Expired License or Certification
- Documents submitted must be valid and up-to-date. Expired licenses or certifications will not be accepted.
- Missing Required Information
- The document may be missing key details such as:
- Your name.
- License or certification number.
- Expiration date.
- State or issuing body.
- The document may be missing key details such as:
- Unreadable or Poor-Quality Upload
- Blurry, dark, or incomplete images can result in rejection.
- Ensure the entire document is visible, legible, and properly aligned in the uploaded image.
- Incorrect Document Type
- Uploading the wrong type of document (e.g., a personal ID instead of a professional license) will result in rejection.
- Verify that you are submitting the exact document requested.
- State-Specific or Facility-Specific Requirements
- Some states or facilities require specific types of credentials or additional documentation to comply with local regulations.
- Mismatched Information
- If the name on the document does not match the name on your profile, it may be rejected.
- Pending Verification
- Occasionally, documents may be flagged for further review by the credentialing team.
Steps to Resolve the Issue
1. Review the Rejection Notification
- Check your email or app notifications for details about why your document was rejected.
- This will provide specific guidance on what needs to be corrected.
2. Fix the Identified Issue
- Expired Documents: Renew your license or certification and upload the updated version.
- Unreadable Uploads: Take a clear, well-lit photo of the document, ensuring all required details are visible.
- Incorrect Document Type: Locate and upload the correct document as requested.
- Mismatched Information: Update your profile or submit proof of a name change (e.g., marriage certificate).
3. Reupload the Correct Document
- Go to the Credentials section of the Quinable app.
- Delete the rejected document, if applicable.
- Upload the corrected version and submit it for review.
4. Verify Submission Status
- Monitor your email or app notifications to confirm when the document is approved.
- Credentialing reviews are typically completed within 24-48 hours but may take longer during high-volume periods.
Tips for Avoiding Rejection
- Check Document Requirements: Ensure you are submitting the correct type of document.
- Use High-Quality Images: Take clear, well-lit photos with all details visible.
- Double-Check Details: Ensure the document is current and matches your profile information.
Need Help?
If you’re unsure why your document was rejected or encounter issues during the resubmission process, contact Quinable Support for further assistance.
Comments
0 comments
Please sign in to leave a comment.