Why Is My Account Restricted?
Overview
Account restrictions can occur for several reasons, often related to credentialing, reliability, or facility-specific feedback. Understanding these reasons can help you address the issue and regain access to your account.
Common Reasons for Account Restrictions
- Low Reliability Score
- Quinable uses a Provider Reliability Scoring System to ensure high standards of service. Actions such as:
- Late cancellations.
- No-call no-shows (NCNS).
- Shift abandonments.
- These actions negatively impact your score. If your score falls below a certain threshold, your account may be restricted.
- Quinable uses a Provider Reliability Scoring System to ensure high standards of service. Actions such as:
- Credentialing Issues
- Missing, expired, or unverified credentials can lead to account restrictions.
- Ensure all required licenses and certifications are up-to-date and verified in the Quinable app.
- Facility "Do Not Return" (DNR) Status
- If a facility marks you as Do Not Return (DNR) due to performance or behavioral concerns, your ability to see or bid on shifts may be restricted.
- This action is specific to the facility and may not affect your overall account unless there are repeated incidents across multiple facilities.
- Policy Violations
- Repeated violations of Quinable’s policies, such as unprofessional behavior, lateness, or failure to adhere to shift requirements, may result in account restrictions.
Steps to Resolve Account Restrictions
- Review Your Reliability Score
- Log into the Quinable app and check your Provider Reliability Score to understand any negative impacts.
- Improve your score by:
- Reducing cancellations.
- Avoiding no-call no-shows.
- Attending shifts on time.
- Address Credentialing Issues
- Navigate to the Credentials section in the app.
- Upload any missing or expired documents.
- Allow time for verification before attempting to bid on shifts again.
- Address Facility DNR Status
- If you’ve been marked as DNR, contact the facility directly to understand the reason.
- In some cases, issues can be resolved through open communication or corrective actions.
- Contact Quinable Support
- If you’re unsure why your account is restricted or need further guidance, reach out to Quinable Support.
- Our team can provide specific details about the restriction and assist with next steps.
Tips for Avoiding Restrictions
- Maintain Professionalism: Always show up on time, adhere to shift requirements, and communicate proactively with facilities.
- Keep Credentials Updated: Regularly check your licenses and certifications to ensure they are current.
- Respond to Feedback: Take any facility or platform feedback seriously and address issues promptly.
Need Help?
If you have additional questions or need assistance with account restrictions, contact Quinable Support. We’re here to help you get back to work!
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